Conflict Management with Emotional Intelligence

LGGU Tunisia
Last Update September 6, 2021
0 already enrolled

About This Course

This class looks in detail at conflict management; and how you can manage the conflict more effectively.

Understanding how to work with conflict will help you to manage issues arising through conflict and disagreements more effectively.  It won’t mean that you never experience conflict again – as conflict is a normal part of life.  It will mean that your understanding will help to to deal with it better.


24 Lessons1h 14m


1. Introduction to Conflict Management00:01:40
2. What is Conflict00:03:54
3. The Issues Around Conflict00:06:30
4. Factors and Questions to Consider in Conflict Resolution00:02:48
5. The Importance of Trust in Resolving Conflict00:03:41
6. The Trust Equation00:03:34
7. Bullying at Work00:05:32
8. Handling Emotion00:02:35
9. Basic Anatomy of the Brain00:05:49
10. Responses to Emotional Events00:02:20
11. The Cycle of Behaviour00:02:30
12. Emotions in Conflict00:01:23
13. Managing Fight and Flight Behaviour00:02:51
14. Ways of Working with Conflict00:02:27
15. The Thomas Kilmann Conflict Mode Model00:04:18
16. Compromising00:02:09
17. Competing00:01:54
18. Collaborating00:02:05
19. Avoiding00:02:16
20. Accommodating00:02:03
21. Basic Skills in Conflict Resolution00:00:40
22. The Agreement Box00:01:56
23. Third Party Intervention00:03:00
24. Working to Resolve Conflict00:06:28

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LGGU Tunisia

35 Courses
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